Design of Quality Function Deployment Model of the refereeing Iranian Football with Health Approach of Human Resource

Document Type : Original Article

Authors

• Rohallah Ershadi ¹
• Seyed Nasrollah Sajjadi ²
• Mehrzad hamidi ¹
• Hossin Rajabi Noush Abadi ²

¹ Department of Sport Management, Kish International Campus, University of Tehran, Iran.

² Department of Sport Management, University of Tehran, Tehran, Iran

Abstract

Introduction: The purpose of this research was to investigate and analyze the gap between the expected quality and perceived quality of the services provided the referees the Iranian Football with Health Approach of Human Resource using.
Methods: The statistical population of this research is all referees, and CEOs clubs of Premier League football teams in 2016 and members of the Board of Directors of the Football Federation were a total of 133 people. The research sample by using the sampling of the total number of people. The in order to collect data, from the questionnaire made by the researcher to determine the expansion of the performance of the quality of football refereeing with an emphasis on the health of human resources used. this questionnaire, were performed according to the SERVQUAL method in two aspects: expected quality and perceived quality. The face validity of the questionnaire was confirmed by experts. Also, its reliability was calculated using Cronbach's alpha test and composite reliability. Structural equation modeling and PLS software were used to analyze the data and check the fit of the model.
Results: That a significant and negative gap in all identified needs and Components Health of human resources. Also, the results showed that managerial, human and financial resources had the highest priority.
Conclusion: According to the results of the research, management has a more intervention and persuasive role than other factors. The reason for this problem can be the conscious effect of management.

Keywords

• Health
• Human Resource
• Quality House
• Service

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